Communication
Looking To Boost Post Pandemic Business? Don’t Look To Groupon.
As businesses reopen and recover from pandemic shutdowns, the rush to get consumers back into the stores, restaurants, etc is […]
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What Do Your Potential Customers Believe?
You know your business. You know your products, your services, their features and benefits. You know that people will benefit […]
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What Impression Does Your Email Make?
Every time you reach out to someone, you make an impression. With email, most of us dash off a quick […]
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Connect With Your Audience When You’re Presenting Remotely
Good presenters know how to connect with their audience — which is really challenging in a virtual setting. To start, […]
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How to Communicate with Your Customers in a Crisis
In a fast-moving crisis, it’s important for leaders to communicate with empathy and honesty — not just internally, but externally […]
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Don’t Leave Out Facts To Make Your Point
At a recent event, the host wanted to make the point that businesses need to help solve the world’s problems. […]
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Customers Are Rarely Right But You Have To Make Them Think They Are
We’ve all heard the axiom, “The customer is always right.” Most of us have experienced the opposite. Customers rarely know […]
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Project Confidence in Your Next Presentation
Many of us feel anxious when we’re speaking or presenting at a big meeting, but there’s lots of research on what you can do to look confident and competent in front of an audience. The key is to pay special attention to your body language. Make eye con…
Coaching an Employee to Solve Problems in New Ways
Sometimes an employee gets stuck while solving a problem. They try once and, when they fail, either give up or try again with the same method. You can help a direct report expand their tool set and consider new approaches with coaching. Start off by as…
Do You Know Where Your Leads Are?
Defining your approach to qualifying and tracking leads can drive a ton more business…some ideas from Marc Kitz, Sales Coach! How easily can you/your company answer the following questions: How are your leads qualified? How are your leads tracked? Th…